Troubleshooting

Error messages

Message	Meaning and fix
Your API key is invalid or has been deleted	Create or copy the key again in the dashboard. In the app, go to Settings, remove the key, and reconnect.
Monthly limit exceeded. Wait for the limit to reset or update it in your API key settings.	Raise the monthly limit of the key in the dashboard, or wait for it to reset.
Not enough funds. Please top up your balance or switch to a different plan.	Top up your balance or change your plan.
Unknown error / Internal server error	Try again. If it persists, contact support.

The app shows no message for network failures. Reload the app and try again.

The selected element probably isn’t an Image element. Select an Image element on the canvas and try again.

Click Refresh. The tab lists only Image elements that have an asset on the current page. Background images and CMS-bound content aren’t included.

An asset with empty alt text appears with Decorative checked. Uncheck it to show the alt text field.

The key is stored in your browser. Connect again if you use another browser or profile, or if you cleared site data.

AltTextLab downloads each image by URL, so the image must be publicly reachable.

If you can’t resolve an issue with these steps, contact support at support@alttextlab.com or via the contact form.