> ## Documentation Index
> Fetch the complete documentation index at: https://www.alttextlab.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Diagnose and resolve issues with the AltTextLab Webflow app.

## Error messages

| Message | Meaning and fix |
| - | - |
| Your API key is invalid or has been deleted | Create or copy the key again in the [dashboard](https://app.alttextlab.com/settings/api-keys). In the app, go to **Settings**, remove the key, and reconnect. |
| Monthly limit exceeded. Wait for the limit to reset or update it in your API key settings. | Raise the monthly limit of the key in the dashboard, or wait for it to reset. |
| Not enough funds. Please top up your balance or switch to a different plan. | Top up your balance or change your plan. |
| Unknown error / Internal server error | Try again. If it persists, contact support. |

The app shows no message for network failures. Reload the app and try again.

## Nothing happens when I click Generate

The selected element probably isn't an Image element. Select an **Image** element on the canvas and try again.

## Images are missing in Page images

Click **Refresh**. The tab lists only Image elements that have an asset on the current page. Background images and CMS-bound content aren't included.

## An asset shows as Decorative

An asset with empty alt text appears with **Decorative** checked. Uncheck it to show the alt text field.

## The app asks for my API key again

The key is stored in your browser. Connect again if you use another browser or profile, or if you cleared site data.

## Images can't be processed

AltTextLab downloads each image by URL, so the image must be publicly reachable.

## Support

If you can't resolve an issue with these steps, contact support at [support@alttextlab.com](mailto:support@alttextlab.com) or via the [contact form](https://www.alttextlab.com/contact).


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